Job Description:

POSITION SUMMARY

The Administrative Assistant will be responsible for providing administrative and customer service support for our ECCO Manufacturing. This role will involve regular communication with various departments to ensure any problems, discrepancies or anomalies are corrected; as well as process freight payables with a high level of accuracy and efficiency in a high-volume department

KEY RESPONSIBILITIES

General Duties:

• Maintain a high level of professionalism with clients as first point of contact and work to establish a positive rapport with every caller
• Customer liaison regarding general inquiries, customer complaints, etc. to ensure follow up is carried through to customer satisfaction
• Read and comply with ECCO’s Human Resources Policies and Procedures
• Read and comply with ECCO’s Health & Safety Policies and Procedures
• Assist with organizing, composing, and distributing correspondence, both internal and external
• Sort, scan, and send payable documents to Corporate Administration for processing
• Process accounts and incoming payments in compliance with financial policies and procedures
• Perform day to day financial transactions; including but not limited to verifying, classifying, and recording accounts payable data
• Reconcile accounts payable to ensure bills and payments are accounted for and properly posted
• Facilitate payment of invoices by sending reminders and/or contacting clients as needed
• Collect and process travel expenses for staff members, ensuring that all expense reports are accurate and compliant with company policies and procedures
• Maintain office inventory levels by placing orders with suppliers as needed
• Receiving all VAI orders
• Provide back up support to administrative team as needed, including but not limited to answering phones, responding to emails, and others
• Other duties as deemed necessary by Management

Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.

QUALIFICATIONS:

• Minimum of one-year related administrative experience or an equivalent combination of training and experience
• Post-secondary education and related experience an asset
• Strong computer and data entry skills
• Excellent MS Office skills
• High level of accuracy and attention to detail
• Strong interpersonal, organizational and communication skills
• Superior customer service skills combined with ability to prioritize and multitask

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaged with our legitimate hiring team, apply only through ECCO’s official channels.

Non-Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.