Job Description:

POSITION SUMMARY

The Distribution Manager is a key management role responsible for overseeing operations at a regional distribution center. This position ensures efficient handling of products from receipt to shipment, compliance with company policies, and high standards of customer service. The manager also leads inventory management, facility maintenance, and staff development to ensure a safe and effective environment.

KEY RESPONSIBILITIES

General Duties:

• Customer Focus & Brand Advocacy: Deliver exceptional customer experiences consistently, enhancing ECCO’s brand reputation in the market
• Workplace Collaboration: Foster positive relationships with colleagues and all ECCO employees
• Policy Adherence: Uphold ECCO’s Human Resources, Health & Safety policies and procedures
• Safety Champion: Actively contribute to ECCO’s safety program by making suggestions, setting a positive example, and prioritizing safety at work

Distribution Operations and Inventory Management:

• Lead all distribution operations including shipping, receiving, and freight coordination.
• Develop and enforce inventory control processes in collaboration with the Corporate Inventory Manager.
• Monitor operational metrics and KPIs to ensure goals are met and identify areas for improvement.
• Maintain regular communication with the Director of Distribution and other senior operations personnel to provide updates and receive strategic direction.

Customer and Order Fulfillment:

• Guarantee high customer satisfaction by ensuring timely and accurate order processing and delivery.
• Resolve distribution-related customer issues in coordination with the customer service team
• Utilize order management systems (OMS) to track and fulfill orders efficiently.

Facility and Safety Management:

• Oversee maintenance and cleanliness of the warehouse.
• Implement and monitor compliance with safety standards and industry regulations.
• Advocate for continuous improvement through Six Sigma methodologies to enhance operational efficiency.

Leadership and Human Resources:

• Provide leadership, guidance, and coaching to the distribution team to foster a productive and engaging work environment.
• Conduct performance reviews and support professional development of staff.
• Manage recruitment, staffing levels, and succession planning with the approval of the Director of Distribution.

Financial Responsibilities:

• Prepare annual budgets and financial plans for the location.

Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.

QUALIFICATIONS:

• Post-secondary degree or diploma in Supply Chain Management, Business Administration, or related field.
• Minimum of 10 years experience in warehouse or wholesale distribution management.
• Strong analytical, problem-solving, and decision-making skills.
• Proven ability to manage a team in a high-pressure environment.
• Excellent organizational skills with attention to detail.
• Superior communication skills, both written and verbal.
• Proficiency in MS Office, particularly Excel, and experience with ERP systems including OMS, WMS, and TMS.